ESE - Right Product - Right Price - at the Right Time

Our aim is to look after all your product needs and make the placing / fulfillment of orders as easy as possible.

Our prices are regularly checked against the marketplace to ensure we offer value for money. If we have missed one we guarantee to beat any price you have for the same product, so why not call us now!

On all orders in excess of £99.00 net, the price you see is the price you pay.
Standard Delivery is Free (exc Highlands and Islands), unfortunately orders below £99 may incur a small order handling charge of £9.90.
Some of our products are available with special priority delivery, if you have a specific delivery requirement please contact us.

If within 7 Days of delivery you decide the products are not suitable, contact us and we will arrange collection and credit *. All we ask is you wrap the goods well to ensure they remain in 'as new' condition and that you cover the cost of transport.

* Excludes made-to-order / specially ordered in products, if in any doubt please ask.

Around 79% of our products are available within 3-5 working days, some are available Next Day if ordered before Midday.
The availability referred to on product pages is intended for guidance only and is dependant on stock levels at time of order.
If you have urgent or specific delivery dates to meet, please contact us and we will do our best make it happen.

All our products carry a minimum 12 months manufacturers warranty, some items have up to 5 years warranty, if you need specific warranty period please do not hesitate to ask us.

We are committed to providing the best advice and quality products at the lowest prices, because we want you to want to buy from us again and again.

We will acknowledge your order after receipt (normal working hours mon-fri 8.30-5.30) with a confirmed cost / anticipated delivery date.
If this is not acceptable, contact us by return and we will try to resolve any issues to your full satisfaction and if we cannot, you can cancel your order without charge.

• We will respond to your enquiries promptly and efficiently.
• We will keep you informed.
• We will treat you with respect and diligence.
• We will check you are happy with your goods after you have received them.
• If we know of another product that may be more suitable / cheaper, we will offer it to you.
• If we cannot answer your question or source your requirements, we will find someone who can.
• If you need a site visit our experienced advisors will be happy to provide a free, no obligation site assessment.
• If you are not sure how to assemble the product, we have teams of experienced fitters available to do this for you if you wish (additional costs apply).

We believe in providing the best traditional quality customer service and our experienced, friendly and well trained team answer all phone calls during normal business hours.

We also provide you with direct access to the relevant departments and will respond to all enquiries as quickly and efficiently as humanly possible.

Of course we cannot get everything right all of the time, but all complaint are examined to determine the error and corrective action is taken to prevent reoccurrence.

Our customers are the most important part of our business; without you we are nothing, we value your enquiries and would welcome any feedback you may have which would help us to improve our service.