ESE Direct Returns Policy

We want you to be entirely happy with your purchases, if within 14 Days of delivery you decide the products are not suitable * please contact us (please do not return without contacting ESE first). Goods must be in a resale able condition and in their original packaging.
If you receive an item which is damaged or not in the condition you were expecting please contact us ASAP, this ideally needs to be noted at time of the delivery and signed for as damaged with a call/email informing us within 24 hours of delivery.

Unfortunately business transactions will incur a 20% restocking charge and the goods will have to be returned at your expense, unused and wrapped securely in the original packaging.

Please be aware - Only products returned in 'as new condition' can be accepted and it may take up to 14 days for any refund to appear in your bank account.

* PLEASE NOTE: This Excludes Made-to-Order products which we are afraid cannot be returned, if in any doubt, please ask.


We are primarily a Business to Business supplier, for all business transactions The Sale of Goods Act 1979 applies.

The Consumer Protection (Distance Selling) Regulations will also apply if you are purchasing for home use with delivery to your home address. Should you wish to cancel your order please complete and return our Cancellation form.

Damaged product? please contact us as soon as possible on 01603 598770 or email customerservices@esedirect.co.uk and we will get straight onto it. If you can send a picture of the damage as well it would be really helpful and speed up the process.

Please do not report damage using eKomi as it can take up to 4 working days for us to receive your feedback, which prevents us from dealing with your issue promptly.

All products carry a minimum 12 month Warranty, some have up to 10 year Warranties.

At the end of the day we will always do what we can to help, even outside of warranty periods, but sometimes we are restricted by the requirements of the factories as to exactly what we can offer. If you need any help please do not hesitate to contact us.

ESE Direct Ltd, Wensum Works, 150 Northumberland Street, Norwich, Norfolk, NR2 4EE - Reg Co No: 1279230 - UK - Vat No: 287 8262 10

Secured by sage pay, we accept VISA, Mastercard, Maestro, Paypal or payment via Proforma

* All orders above £45 (excluding VAT) qualify for FREE UK mainland Delivery.
(Excluding HS, KW, ZE, IV, AB, DD, PH, PA, GY, JE, IM, BT, Isle of Anglesey, Isle of Wight and Eire).

Eastern Storage Equipment Ltd was established in 1975 in Norwich, Norfolk, UK and was rebranded to ESE Direct in 2013.

All content, images and graphics, unless acknowledged separately, on this site are © copyright and may not be copied, modified or distributed in any form or via any medium without written consent of ESE Direct Ltd. E&OE.

© ESE Direct Ltd. / Eastern Storage Equipment Ltd. 2005 - 2017. All Rights Reserved. Calls may be recorded for quality and training purposes.

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