Delivery Information

Carriage / Delivery Information

Free Delivery - All orders above £45 (excluding VAT) qualify for Free UK mainland Delivery (excluding HS, KW, ZE, IV, AB, DD, PH, PA, GY, JE, IM, BT, Isle of Anglesey, Isle of Wight and Eire).
Oversized products requiring a crane or hiab offload may be charged for.

Orders below £45 will incur a £4.50 charge (automatically applied to your basket until carriage paid limit reached).

Delivery will be Monday to Friday 8.30am to 5.30pm to the GROUND FLOOR / KERBSIDE only (unless previously agreed in writing). We are unable to confirm exact delivery times, but we can usually confirm a day if you let us know in advance.

Saturday, Timed AM/PM or above Ground Floor deliveries are available at extra cost.

Estimated Delivery Times - Unlike many competitors the lead times displayed are usually 'worst case'. They are displayed in working days, and exclude weekends / bank holidays.
Obviously stock levels change daily, if you have a specific delivery requirement please contact us and we will do our best to help.

If delivery is urgent order ASAP and enter URGENT with specific details in Notes.

Remember - You or an authorised person Must Be Present to sign for delivery.
Failed attempts may result in a return delivery charge. 
Requesting us to leave Goods without signature is entirely at your own risk. 

ESE Direct cannot accept claims for shortage or damage after goods have been signed for, UNLESS carrier’s note is marked as damaged or signed "unexamined" and ESE is notified in writing within 24 hours of delivery.

Problems with Deliveries - No-one is perfect, unfortunately damages/shortages can happen.
If this is the case, please email customerservices@esedirect.co.uk as soon as item received (if you can attach a photo this would really help speed things up) or call our Customer services team direct on 01603 598779 and we will deal with it as a priority.

ESE Direct Ltd, Wensum Works, 150 Northumberland Street, Norwich, Norfolk, NR2 4EE - Reg Co No: 1279230 - UK - Vat No: 287 8262 10

Secured by sage pay, we accept VISA, Mastercard, Maestro, Paypal or payment via Proforma

* All orders above £45 (excluding VAT) qualify for FREE UK mainland Delivery.
(Excluding HS, KW, ZE, IV, AB, DD, PH, PA, GY, JE, IM, BT, Isle of Anglesey, Isle of Wight and Eire).

Eastern Storage Equipment Ltd was established in 1975 in Norwich, Norfolk, UK and was rebranded to ESE Direct in 2013.

All content, images and graphics, unless acknowledged separately, on this site are © copyright and may not be copied, modified or distributed in any form or via any medium without written consent of ESE Direct Ltd. E&OE.

© ESE Direct Ltd. / Eastern Storage Equipment Ltd. 2005 - 2017. All Rights Reserved. Calls may be recorded for quality and training purposes.

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