It's simple - We want you to be entirely happy, if you find the same product at a cheaper carriage inclusive price we will beat it.

Just send us the details / offer by email before we deliver the goods to you and providing it is a like for like product we will beat the price.

You really have nothing to lose by using ESE Direct.

At ESE Direct, we pride ourselves on offering the best service possible. In the unlikely event of you needing to raise a complaint, we would ask that you first of all contact our customer service team by telephone on 0800 161 3437 or by email to customerservice@esedirect.co.uk.

All complaints are thoroughly investigated and corrective action is taken wherever possible. If you feel that your complaint was not resolved to your satisfaction, then you can contact our directors by email on directors@esedirect.co.uk they will then review your issue and personally reply to you.