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Delivery & Returns

Delivery Charges

Free UK mainland delivery on orders over £45 ex.VAT.

Orders under £45 ex.VAT - £4.50 delivery charge.

Postcode exceptions: HS, KW, ZE, IV, AB, DD, PH, PA, GY, JE, IM, BT, Isle of Anglesey, Isle of Wight and Eire.

Standard deliveries are Monday to Friday 8.30am to 5.30pm to the GROUND FLOOR or KERBSIDE only (unless previously agreed in writing).
We are unable to confirm exact delivery times, but we can usually confirm a day if you let us know in advance.

Saturday deliveries, timed AM or PM or above ground floor deliveries are available at extra cost.
Oversized products requiring a crane or hiab offload may incur an additional charge.
Contact us for more information.

Estimated Delivery Times

Lead times are displayed in working days, which excludes weekends & bank holidays.
During these unprecedented times, occasionally we are experiencing unexpected delays. If you have not received your item within the lead time shown please contact us and we will look into it as a matter of urgency.
Stock levels change daily, if you have a specific delivery requirement please contact us and we will do our best to help.

At the time of delivery

An authorised person must be present to sign for delivery.
Failed attempts may result in a return delivery charge.
A request to leave goods without signature is entirely at your own risk.

Please check your delivered goods carefully.
ESE Direct cannot accept claims for shortage or damage after goods have been signed for.
The only exception is proof of a carrier note that is marked as damaged.
We must also be notified in writing within 24 hours of the delivery.
Please do not sign for any goods as 'unexamined' or 'unchecked' as carriers will not accept liability for any subsequent damage.

Problems with Deliveries

Nobody is perfect, unfortunately damages & mistakes happen.
In this case, please email customer services on [email protected] as soon you receive your item (including a photo would really help speed things up).
Or call Customer Services on 0800 161 3437 and we will deal with you as a priority.

Packaging

As part of our commitment to the environment, much of the packaging we use can be recycled.

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