About Eastern Storage Equipment Ltd
ESE is one of the leading independent UK manufacturers, suppliers and installers of industrial storage equipment, materials handling equipment, workshop equipment, health and safety products, business mail order items, changing room furniture, lockers and commercial warehouse / office refurbishment projects.
Established in January 1975 by Brian Francis, ESE originally operated from a small summerhouse in his back garden just outside Norwich, Norfolk. Rapid expansion led to a number of moves, culminating in a final relocation in 1980 to our current headquarters in Northumberland Street. It is from this location we serve our loyal and extremely varied customer base throughout the whole of the UK (only 3 postal districts not supplied in 2009).
The range of products and services has diversified significantly over the years and in 1999 Brian's eldest son, Simon took over as Managing Director (having started in 1984 in the warehouse and gained experience in all areas of the business first).
Since then turnover has more than doubled and the customer base has more than trebled, yet ESE remains a relaxed, very friendly and highly customer focused family business and we would welcome your enquiry / order to enable us to demonstrate what makes ESE different to the competition.
Service
We firmly believe you should Expect and Receive Excellent Service, provided by technically experienced and friendly people.
We guarantee to offer you the best service we can, and we will always do our best to exceed your expectations, because we want you to "want to buy from us again and again".
Without you, we could not maintain our incredible year-on-year growth.
With heavily discounted trade prices and large stock holdings we know we have the Right Product at the Right Price and we can deliver at the Right Time.
Structure
Eastern Storage Equipment Ltd has three primary divisions:
- ESE Direct supplies and delivers in excess of 20,000 products via a comprehensive free mail order catalogue and a dedicated online store. We are a UK "business-to-business" supplier, regularly processing orders from a few pounds to tens of thousands of pounds, you can order by phone, fax, email, online or by post if you prefer.
- Since 1983 ESE Projects has been designing and undertaking refurbishment contracts for offices, warehouses, factories, leisure facilities, retail premises, trade counters and stores / stock rooms. Using the latest software to ensure the most cost-effective, ergonomic and practical solutions are offered to suit your requirements and budget whether it is a thousand pounds or hundreds of thousands of pounds.
We have extensive experience of office partitions, industrial partitioning systems, mobile shelving, racking, mezzanine floors and trade counters, working on customer sites as part of a team or as principal / sole contractor, we would welcome the opportunity to discuss your requirements in detail. - Since 1990 Vers-a-bench has been designing and manufacturing cloakroom seating, changing room benches, lockers and garment racks to suit mainly the leisure, education, health and business markets.
We manufacture Sixteen Unique Ranges with many varying options. We are confident we can provide strong and competitive solutions to meet your needs. Or we will design and manufacture a cost effective bespoke system to suit your exact requirements.
Systems / Experience
In 2000 our first Online Ordering website was launched, since then the business has never looked back, we have won a number of National and Regional Awards for our Online services and our fully integrated ICT / Phone / CRM / Accounts and e-business systems that have been created in-house by our dedicated team.
We are continually developing new services and better systems to ensure we provide you, the customer, with the best before - during - after sales service possible.
We are a family business, more than 50% of our team have been with us for 20 years or more and because our staff retention is second-to-none, we can offer you an un-rivaled continuity of service, along with free access to some of the most technically capable and dedicated people in our industry.
Corporate Social Responsibility
Environmentally aware ~ We take our responsibility to the environment in which we live and work seriously and are committed to Reduce – Reuse – Recycle wherever possible, including:
Designing our clients projects with energy efficiency in mind wherever possible.
Using technology to Reduce travel, printing, paper and consumable waste.
Recycle / Reuse metal, wood and cardboard packaging etc wherever possible.
Planning of deliveries and site visits to reduce use of fuel / Co2 emissions.
Employees are encouraged to cycle / use public transport wherever practical.
Monitoring water / energy use and introduce efficiencies where possible.
Socially responsible ~ We strongly believe in giving something back and encouraging a good life/work balance for our team (the majority have been with us for 20+ years).
Our Directors give their time freely to work with Local charities such as www.NelsonsJourney.org.uk
We encourage our dedicated team to consider doing the same.
Our team is our ‘extended family’ we encourage family ethics and helping each other in / out of work.
We donate annually to deserving Local community programmes / charities through Norfolk 100.
We Recycle ink cartridges, laser toners and mobile phones via KMP in Norfolk for Charity.
We sponsor a Local football team and other local events when funds permit.
Economically sustainable ~ Like everyone we have to make a profit to maintain our proud history (Est 1975), however huge profits are not our driver, we strive to:
Treat all customers and suppliers ‘as we would wish to be treated’.
Develop long term partnerships that are to the mutual benefit of all concerned.
Work in an open and honest way ensuring we provide the best customer service / prices at all times.
Continue to invest in technology and our staff to improve the ‘customer experience’ and make it as easy and trouble free as possible to do business with us.
Obviously no-one is perfect, from time to time we all make mistakes, but when we do we guarantee to put it right as quickly and efficiently as possible.
ESE Contact Information
| Email: | sales@ese.co.uk |
| Phone: | 01603 629 956 |
| Fax: | 01603 630 113 |
| Head Office Address: | Wensum Works 150 Northumberland Street Norwich Norfolk NR2 4EE |
| Company Registration: | 1279230 |
| VAT Registration No: | 287 8262 10 |
In addition to our office sales team, we have extremely experienced (and friendly) field sales engineers happy to visit you whether you are in Norwich, Ipswich, Colchester, Chelmsford, Cambridge, Kings Lynn, Harlow, London, Maidstone, Tonbridge, Edenbridge, Crawley, Guildford, Slough, Luton, Stevenage, Milton Keynes, Bedford, Northampton, Corby, Coventry, Birmingham, Leicester, Peterborough, Nottingham, Derby or just about anywhere else for that matter, who will be happy to provide free no obligation advice and quotations.
