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Cookies are tiny files that communicate between websites and your local computer; they are stored on your hard drive but do not hold personal information about you, such as your credit card details, your name or your address. They recognise the individual computer, tablet or mobile phone through a secure token, but not you.
ESE Direct Ltd ("We") use cookies to understand your customer journey through our website and to enable us to make the website easier, simpler and quicker for you to use, as well as to help us understand and resolve any technical errors. We also use them to deliver a more personalised customer service experience through carefully selected specialist third party suppliers.
We place the utmost importance upon our customer service provision and your security, to be able to make purchases on any website you would need to have cookies enabled on your Internet browser; you can, however still use the ESE Direct website (http://www.esedirect.co.uk) to research product information without having cookies enabled.
ESE Direct Ltd like most companies have been using cookies since we set up our first online ordering website in 2000. In January of 2010 we moved to a higher security online platform and there has been no change to how we are use these cookies since then. However, there are now changes to European legislation that require a greater public understanding of how we use cookie data.
Instructions are given below if you do not wish to use cookies on the ESE Direct website, but please be aware that you will also be unable to make a purchase and enjoy the full user shopping experience that we have set out to provide.
We have several cookies created by our technical team, namely session and referral cookies. These allow us to understand your customer journey.
Cookies for analytics programmes allow us to see how customers use the ESE Direct website, where there are problems with its design and functionality, and where we can make the customer experience better still. These cookies do not trace personal information such as your name, but can track how often your computer visits a website, which pages your computer visited and in which order, and where you left the website. This type of information helps to make the website and our marketing more relevant to you; it never shows personally identifiable data and is not seen by anyone outside of ESE Direct Ltd, their affiliated companies or Google.
Infinity allows us to understand where our customers come from and what pages they are on when making telephone contact with us whilst on the website.
This allows ESE Direct to operate live chat on the site to provide an enhanced customer communication service and ask questions of our specialist teams.
The VWO product enables us to compare differing versions of web pages in order to continually optimise the customer experience for you.
If you're not sure of the type and version of web browser you use to access the Internet:
For PCs: click on 'Help' at the top of your browser window and select the 'About' option
For Macs: with the browser window open, click on the Apple menu and select the 'About' option
ESE Direct Ltd, Wensum Works, 150 Northumberland Street, Norwich, Norfolk, NR2 4EE
Company Reg No: 1279230 - UK VAT No: 287 8262 10
Phone number: 0808 250 0780
*FREE UK mainland delivery on all orders above £45 Ex. VAT
(Excluding postcodes HS, KW, ZE, IV, AB, DD, PH, PA, GY, JE, IM, BT, Isle of Anglesey, Isle of Wight and Eire).
