Important information

It is simple - We want you to be entirely happy, if you find the same product at a cheaper carriage inclusive price we will try to beat it.

Just send us the details by email before we deliver the goods to you and providing it is a like for like product we will try to beat the price.

You really have nothing to lose by using ESE Direct.

ESE Direct Returns Policy

We want you to be entirely happy with your purchases, if within 14 Days of delivery you decide the products are not suitable * please contact us (please do not return without contacting ESE first). Goods must be in a resale able condition and in their original packaging.

Damaged product? If you receive an item which is damaged or not in the condition you were expecting please contact us ASAP, this needs to be noted at time of the delivery and signed for as damaged with a call/email informing us within 24 hours of delivery. Do not sign for any goods as "unexamined" or "unchecked" as carriers will not accept liability for any damage which is subsequently discovered.

Please contact us as soon as possible on 01603 598770 or email [email protected] and we will get straight onto it. If you can send a picture of the damage as well it would be really helpful and speed up the process.

Please do not report damage using any online feedback systems as it can take up to 4 working days for us to receive this feedback, which prevents us from dealing with your issue promptly.

Unfortunately business transactions will incur a 20% restocking charge and the goods will have to be returned at your expense, unused and wrapped securely in the original packaging.

Please be aware - Only products returned in 'as new condition' can be accepted and it may take up to 14 days for any refund to appear in your bank account.

* PLEASE NOTE: This Excludes Made-to-Order products which we are afraid cannot be returned, if in any doubt, please ask.

We are primarily a Business to Business supplier, for all business transactions The Sale of Goods Act 1979 applies.

The Consumer Protection (Distance Selling) Regulations will also apply if you are purchasing for home use with delivery to your home address. If for any reason You decide You do not want keep any Goods We have delivered to You, We will offer You a refund of the Price paid by You, or provide You with a credit note to the value of the Goods to be returned or replace those goods free of charge subject to the following conditions: Within 14 days of the date of delivery of those Goods You must inform Us in writing that You want to return the Goods, or call us on 01603 598770 and complete our Cancellation form. Promptly after receiving confirmation from Us, You must send those Goods to Us at Your own cost and risk: The Goods must not be damaged in any way; The packaging must not be damaged (save for reasonable wear and tear); and the Goods must not have been personalised by Us at Your request or otherwise made in accordance with a specification unique to You.

All products carry a minimum 12 month Warranty, some have up to 10 year Warranties.

At the end of the day we will always do what we can to help, even outside of warranty periods, but sometimes we are restricted by the requirements of the factories as to exactly what we can offer. If you need any help please do not hesitate to contact us.

ESE Direct Ltd
Wensum Works
150 Northumberland Street

Terms and Conditions

ESE Direct Limited (the “Company" / “We” / “Us” / “Our”) is fully committed to providing all customers with the best customer service, quality products and lowest prices, because "we want you to want to buy from us again and again".

1. General

  1. The Company is primarily a business to business supplier.  Acceptance by the Company of an order for the supply of goods, irrespective of how it is received, will be subject to these conditions of sale, to the exclusion of all other conditions referred to, relied on or tendered by the customer unless explicitly agreed by the Company in writing.
  2. Any reference in these terms and conditions to “in writing” is deemed to include email and fax.

2. Prices

  1. Unless otherwise specified, all prices are exclusive of VAT and carriage paid to the kerb side UK Mainland, excluding Highlands and Islands, for orders over £45, with the exception of large products requiring a crane / hiab offload.  Where a crane / hiab offload is required, this may be charged for separately but the Company will notify you prior to despatch of goods if this is the case and you will have the right to cancel at that point.
  2. Whilst We shall endeavour to maintain the prices shown online and in our printed materials (errors and omissions excepted), this We cannot guarantee and We reserve the right to charge the price ruling at date of order.  In the event of a price alteration, notification will be made prior to despatch of goods and you will have the right to cancel at this point.

3. Orders / specifications

  1. No order submitted by you shall be deemed to be accepted until confirmed in writing by the Company.  Any subsequent amendments must also be confirmed by you and the Company in writing.  Due to continual design and manufacturing improvements, strict accuracy of descriptions, specifications, colours, sizes, capacities and illustrations cannot be guaranteed.  The Company will inform you in writing of any change in specification.  In the event of a specification alteration, notification will be made prior to despatch of goods and you will have the right to cancel at that point.  Product weights are approximate and any stated load capacities are for evenly distributed loads and must not be exceeded.
  2. The images of the goods on our website or in our catalogues or brochures are for illustrative purposes only.  Although We have made every effort to display the colours accurately, We cannot guarantee that your computer’s display of the colours or the printed pictures accurately reflect the colour of the goods and your goods may vary from those images.  Where images of individual products are unavailable, images may show multiple goods alongside a description of which goods are included.  For goods not manufactured by the Company, the Company is provided with images, codes, descriptions of goods displayed online and in printed material direct from its suppliers and the Company is not responsible for those images, codes or descriptions.
  3. If you require specific colours, sizes, options, capacities, delivery dates or other criteria, these must be marked clearly on your order.
  4. We will acknowledge your order during normal working hours (Monday – Friday 8.30am – 5.00pm) with a confirmed cost and estimated delivery date.  If this is not acceptable, We will try to resolve any issues to your full satisfaction. If We cannot, you can cancel your order without charge prior to despatch of goods unless products are being made to order.

4. Delivery

  1. Lead times are estimates of normal delivery.  Unless otherwise agreed in writing, delivery of the goods shall take place at the address specified by you as close as possible to the estimated date specified by the Company.  If We are not able to deliver the whole of the order at one time due to operational reasons or shortage of stock, We will deliver the order in instalments.  We will not charge you extra delivery costs for this.
  2. Goods are usually delivered to “goods inwards” or “reception” and always to kerbside / ground floor (unless previously agreed in writing).  Further transfer or installation, particularly for large or heavy items, can only be arranged with prior notice (sometimes extra charges apply).
  3. You or your authorised person must be present to receive and sign for delivery.  Any failed attempts may result in a return delivery charge and leaving goods without a signature is entirely at your own risk.  The Company cannot accept claims for shortage or damage after the goods have been delivered, unless the carrier’s note has been marked as goods damaged and the Company is notified in writing within 24 hours of delivery of any issue. Please check goods carefully before signing for and do not sign for as "unexamined" or "unchecked" as carriers will not accept liability for any damage subsequently discovered. Some products may require a small amount of assembly by you after delivery to keep transport costs down.  Total non-delivery due to loss in transit must be notified within 7 days of date of invoice.
  4. Whilst We shall endeavour to deliver your goods to you as quickly as possible, at the very latest delivery will take place within 30 days after the day on which We accept your order (unless stated otherwise for those goods in our website or catalogues).

5. Return of goods

  1. Standard goods will only be accepted for return unused, undamaged and in the original packaging within 14 days of delivery with the prior agreement of the Company, subject to our right to charge a restocking fee and carriage for the outward journey.  Please refer to the Returns Page on our website for restocking fees.
  2. Unfortunately, We cannot accept the return of made-to-order goods if the reason for the return is because you provided us with incorrect measurements or because you no longer require the goods for any reason.  However, this will not affect your legal rights as a consumer in relation to made-to-order goods that are faulty or not as described.
  3. Cancellations / credits are issued by the payment method originally used.  Cheques will be issued up to 10 days after your original payment date to allow sufficient time for security checks.  Refunds to credit or debit cards will be issued quicker but may take up to 14 working days to show on your statements dependent on your bank (We are afraid this is totally beyond our control).

6. Payment

  1. If credit terms are agreed by the Company, payment in full shall be made within 30 days of the invoice date.  Failure to meet these payment terms shall result in you being liable to pay interest at the annual rate of 8% above the HSBC base lending rate on outstanding monies until payment in full is received.  This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment.  You must pay the Company interest together with any overdue amount.
  2. If credit terms are not required / agreed, payment of fully cleared funds will be required in advance of despatch of goods.  Please note you may have to wait up to 5 working days for cheque payments to be confirmed as valid and cleared by HSBC before your goods can be despatched.

7. Risk / title

  1. The risk in the goods shall pass to you on completion of delivery.
  2. Title to the goods shall not pass to you until the earlier of:
    1. the Company receives payment in full (in cash or cleared funds) for the goods and any other goods that the Company has supplied to you in respect of which payment has become due, in which case title to the goods shall pass at the time of payment of all such sums; or
    2. You resell the goods in the ordinary course of business, in which case title to the goods shall pass to you at the time specified in clause 7(4) below.
  3. Until title to the goods has passed to you, you shall:
    1. store the goods separately from all other goods held by you so that they remain readily identifiable as the Company’s property;
    2. not remove, deface or obscure any identifying mark or packaging on or relating to the goods;
    3. maintain the goods in satisfactory condition;
    4. give the Company such information relating to the goods as the Company may require from time to time.
  4. Subject to clause 7(5), you may resell or use the goods in the ordinary course of its business (but not otherwise) before the Company receives payment for the goods.  However, if you resell the goods before that time:
    1. You do so as principal and not as the Company’s agent; and
    2. title to the goods shall pass from the Company to you immediately before the time at which resale by you occurs.
  5. Until such time as property in the goods passes from the Company to you, you shall upon request deliver up to the Company such of the goods as have not ceased to be in existence or re-sold by you.  If you fail to do so the Company may enter upon any premises owned, occupied or controlled by you where the goods are situated and repossess the goods.

8. Warranty / liability

  1. All of the Company’s products have a minimum one year warranty.  Where goods are found to be defective within their warranty period the Company shall repair or in its sole discretion replace defective goods free of charge, subject to, the remainder of this clause 8 and you notifying the Company in writing immediately upon a defect becoming apparent due to faulty design, materials or workmanship.
  2. If the Company fails to comply with these terms and conditions, it is, subject to the other provisions in this clause 8, responsible for loss or damage you suffer that is a foreseeable result of its breach of the terms or its negligence, but the Company is not responsible for any loss or damage that is not foreseeable.  Loss or damage is foreseeable if it is an obvious consequence of its breach or if it was contemplated by you and the Company at the time you entered into this contract.
  3. The warranties described in this clause 8 do not apply to any defect in the goods arising from:
    1. fair wear and tear;
    2. wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;
    3. your failure to operate or use the goods in accordance with the user instructions;
    4. any alteration or repair by you or by a third party who is not one of the Company’s authorised repairers; and
    5. any specification provided by you.
  4. The warranties described in this clause 8 are in addition to, and do not affect, your legal rights in relation to the goods that are faulty or not as described.
  5. Nothing in these terms and conditions shall limit or exclude the Company’s liability for:
    1. death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors;
    2. fraud or fraudulent misrepresentation;
    3. breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession);
    4. breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or
    5. defective products under the Consumer Protection Act 1987.
  6. The terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and the terms implied by sections 3 to 5 of the Supply of Goods and Services Act 1982 are, to the fullest extent permitted by law, excluded from the contract.
  7. The Company shall be liable for loss or damage in an amount not exceeding the total price of the goods.

9. Events outside our control

  1. The Company shall not be liable for any delay or failure to perform its obligations resulting from circumstances outside its reasonable control, including but not limited to, acts of god, strikes, lockouts, accidents, terrorism, war or riot, sabotage, plant / machinery failure or shortage of raw materials.

10. Intellectual property rights / copyright

  1. The display of, or sale of, goods by the Company shall not transfer or affect ownership of any intellectual property rights / trademarks etc of the goods.  No use, distribution or copying of any information contained within the Company’s publications or websites is permitted without prior written consent.

11. Data protection

  1. The placing of orders will require you to provide the Company with names, addresses and other relevant detail to enable an efficient transaction to take place.  Where you have indicated your consent, the Company may contact you about similar products or services that the Company offers.  To stop receiving this information, please either amend your online account settings or send an email to [email protected] with ‘No Other Information’ written in the subject and include your postal address and account number.

12. Your rights to cancel and applicable refund

  1. Before the goods are delivered, you have the following rights to cancel an order for goods (other than made-to-order goods):
    1. you may cancel any order for goods at any time before the Company despatches the goods by contacting the Company as described in clause 15(3) below.  The Company will confirm your cancellation in writing to you;
    2. if you cancel an order under clause 12(1)(a) and you have made any payment in advance for goods that have not been despatched to you, the Company will refund these amounts to you and any delivery charges;
    3. unfortunately, if you cancel an order for goods under clause 12(1)(a) and the Company has already despatched the goods to you, the Company will not be able to cancel the order until it is delivered.  In this case, if you return the goods to the Company, the Company will have to charge you the cost of collection or you will have to pay the cost of returning the goods back to the Company.  This will not affect your refund for the goods themselves, but the Company will not refund any charges for delivery and any charge for collection will be deducted from the refund that is due to you.
  2. Unfortunately, as the made-to-order goods are made to meet your requirements, you will not be able to cancel the order once manufacture has started (but this will not affect your legal rights in respect of made-to-order goods that are faulty or not as described).

13. Our rights to cancel and applicable refund

  1. The Company may have to cancel an order before the goods are delivered, due to an event outside our control or the unavailability of stock. If this happens:
    1. the Company will promptly contact you to let you know;
    2. if you have made any payment in advance for goods that have not been delivered, the Company will refund these amounts to you;
    3. where the Company has already started work on an order for made-to-order goods by the time the Company has to cancel under clause 13(1)(a), the Company will not charge you anything and you will not have to make any payment.

14. Other important terms

  1. The Company may transfer its rights and obligations under these terms and conditions to another organisation, and it will always tell you in writing if this happens, but this will not affect your rights under the contract or the obligations owed to you under the contract.
  2. You may only transfer your rights or obligations under these terms and conditions to another person if the Company agrees in writing.
  3. This contract is between the Company and you.  No other person shall have any rights to enforce any of its terms.  However, subject to clause 14(2) the purchaser of your property will have the benefit of the warranty at clause 8.
  4. Each of the paragraphs of these terms and conditions operates separately.  If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
  5. If the Company fails to insist that you perform any of its obligations under these terms and conditions, or if the Company does not enforce its rights against you, or if the Company delays in doing so, that will not mean that the Company has waived its rights against you and will not mean that you do not have to comply with those obligations.  If the Company does waive a default by you, it will only do so in writing, and that will not mean that the Company will automatically waive any later default by you.  
  6. These terms and conditions are governed by English law.  The Company and you both agree to submit to the non-exclusive jurisdiction of the English courts.  However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

15. Information about the Company and its contact details

  1. The Company is registered in England and Wales under registration number 01279230.  The Company’s registered office is at 1 Otley Road, Baildon, Shipley BD17 7LW and the Company’s registered VAT number is 287826210.
  2. If you have any questions or if you have any complaints, please contact the Company.  You can contact the customer service team by telephone on 0800 161 3437 or by email to [email protected].
  3. If you have a query relating to an order you can contact the sales team by telephone on 0800 161 3436 or by email to [email protected].

Note: Supplemental Conditions apply if Supply &Installation Services required, please ask for full details.

Maintaining a high level of customer service is our top priority.

We use an independent product and service review system which is growing by the day, but we also get a great many comments and emails sent to us with feedback, this is just a selection of what we have received recently.

If you have any queries or would like any further information please do not hesitate to contact us.

Excellent product, great support in selecting this product
Member of staff was very helpful and it was easy to place order with no fuss
Stuart was an amazing help
Always found ESE direct a good company to buy from simple easy and no fuss the way it should be
First class service, and the lady I spoke to Sam, was very helpful with all my enquiries and soon sorted everything out, the delivery was the best out of all my online enquiries ordered and there next day. I have never had such fast service
Steps are great. Already well used!
Thank you so much for my cycle rack that arrived today. I can't believe how quick and efficient
Just to let you know that the cabinets have arrived safely; they look brilliant and are very easy to manoeuvre.   Many thanks for all your help thus far.
I ordered 2 x fans yesterday and they arrived this morning…..what a fantastic service! Keep up the good work!
Best Customer Service Ever
I ordered push button key box mon. Arrived yesterday. Very pleased with delivery service and product 
Exceptional customer service from Michelle
An Excellent service, product received.
You made the whole experience very easy for me and I wouldn’t hesitate in using you in the future.
great customer service. The young lady was so helpful and made ordering easy. Will recommend to others
I am VERY impressed by your customer service!!  Thank you.
Thank you – received today. 5 STAR TREATMENT
I cannot fault your pricing, quality or customer service
Just to let you know that the pallet stacker arrived and will shortly be in action - Thanks for your help
Thank you so much, cannot thank you enough for helping enormously. The Bund Tray has been received and it's perfect.
Your sales representative was very good at getting to know what we required, and answered all our questions and requests were dealt promptly, and made us feel confident that we were dealing with the right company for our warehouse needs
I would like to thank you for all your time and help
Thank you we have received it my son is over the moon with it
I could not fault the service I received from enquiry to delivery. My customer experience was fantastic, good old fashioned customer care.!!!
Just wanted to compliment you on your customer service skills , the woman i spoke to was extremely helpful.
We have to compliment you on your excellent service so far!
The threshold bridge is doing the job perfectly. Very happy with your product.
May I take this opportunity to say to you that dealing with ESE Direct is a pleasure.
Just a quick note to thank you and colleagues for the very prompt service. My goods arrived a short while ago and are just what I was after.
First aid kits arrived today, 2 days earlier than expected – fantastic service, thank you.
Very happy with the professionalism and prompt service he received from the whole team
Mr Chadwick
Service was A-Plus. Put you under a bit of pressure with a short lead time for a changing room bench but Stu was fantastic and really came to his aid when needed.
The Tuffbank Van Box arrived today.  This was very fast, and arrived sooner than expected.
Your contactability is fantastic. The item is now with me and I compliment you on the standard of your service.
Thank you so much for processing our order in a most speedy and efficient manner, Once again you have proved to be a very professional and efficient organisation delivering our books the very next day. It is always such a pleasure dealing with such pleasant staff, we always recommend you whenever the opportunity arises.
You were great! 
Vicky was "World Class" in helping with my enquiry
Just to let you know that i received the cable protectors this morning, thanks for a great service!!!
Thanks for all of your help, Much appreciated your assistance, and wanted to say how lovely it to speak to someone on the phone with such a nice manner, your Company should be proud of you !
Many thanks for your help and excellent service.
Can’t fault your customer service and can-do attitude – we’ll certainly come back to you if we need anything again! Excellent service!
I would like to say how helpful Gemma was on your online chat…what a great tool! Made life so easy for me so please pass on my thanks
Thus far, my experience with your company has been first class. Please thank Gemma (online) for me, for all her help too
Trucks arrived in good order and are EXACTLY what was needed.   Many thanks for your prompt attention.
Once again your service was fantastic.
Vicky was very polite and professional, with a good phone manner thanks for your help
I have to say that I have been very impressed with your service so far, considering I just picked your company off the internet, you have looked after us like a valued customer (you are a credit to your company) and it is very much appreciated.
Thank you all so much for your speedy service, a very efficient team and Gemma has been very helpful on the chat line with my enquiries, brilliant. I now need time to scroll through all of the other products (which seems very comprehensive) possibly over the weekend and see what ESE actually suppllies so that I may try you guys first in the future. I am a bespoke fabricator in all metals (including pewter) so my requirements change for all of my work ranges, hopefully we can do more business. Have a great weekend.
Thank you all so much for your speedy service, a very efficient team and Gemma has been very helpful on the chat line with my enquiries
I received my trolley yesterday, far earlier than the expected delivery date – thank-you! The quality of this trolley is superb, exactly what I was looking for, I won’t hesitate to recommend you.
I must admit, I am most impressed by your efficiency in dealing with this. I will certainly re-order from your company for my clients in the future.
Well done! you put yourself in a position to help me and make me feel I wanted to make the order!
Just a quick e-mail to say a real BIG thank you for your help on the last order as they have been delivered this morning!!! I will not hesitate to use your company again in the future and once again, thank you so much for a great service received!!!
thanks for your excellent and prompt customer service, will recommend your company to anyone who requires building /gardening equipment
It has been a real pleasure dealing with you and all your colleagues so far. Your company obviously looks after their customers and we will defiantly be using you in the future.
Many thanks for this, an excellent bit of customer service which is much appreciated.
We have got them... They fulfil the job we wanted perfectly...Thank you soooo much for your help in getting these too us...
Many thanks Vicky – appreciate the excellent & above average communication!.
Kelly was very helpful when I made my order.
chuffed to bits with my sack truck, it does everything I want it to do, nice & light, it came much quicker than I thought it would, more than pleased and over the moon.
Gemma very quick and helpful on the Chat yesterday.
Thanks very much to the sales person who helped me get the order through at last minute.
received very good service and very happy to receive goods today after only ordering them yesterday.
Very good service
Gemma was very helpful
Fantastic/Really Good Service
As always your service is brilliant
Very impressed with the service received and especially the very prompt delivery of the items he had ordered only 18hrs previously
We bought the E329332 x2, and they arrived yesterday.  We love them and we love you.
Excellent service, I will be recommending you to others.
Once again, many thanks for your excellent advice and assistance with this order.
Fantastic service, thank you.  We got there in the end!
very impressed with your service as was able to have an instant credit account and the order went through no problem and received email to say her goods would be with her this morning, which arrived.
Just spoken to Alan Riding the Director at Chemiteq Limited who said he had “excellent service” as he had ordered something that didn’t match and we sorted it no problem.
Really impressed with next day service and Sales Staff
Thank you very much for attending to this frustrating problem. I am very impressed with the outcome
Just thought I would tell you the lid arrived this morning. It is a perfect fit. I am very pleased with the lid and it is very well made. It is also a good colour match to the bin.
Thanks for arranging delivery of the shelving unit to my home address, which was more convenient than collecting in the event.  I’m very pleased with the product, it’s exactly what I was after.
That’s amazing! Thank you so much, so good to have great service from yourselves and the manufacturer.
This is the second time we have used you and on both occasions I can honestly say I’m impressed. (I even made a comment on the internet)
Thank you so much for your time and your assistance – it is appreciated
I was impressed by the professional way that you dealt with the enquiry and order and with the time and trouble that you went to check on the delivery times and call me back.
Very, very many thanks for the next day delivery of my order.
Thank you very much for your prompt service.  I am usually having to chase for invoices and so receiving this the same day as the order is refreshing. The whole experience for me from registering on your website to receiving this invoice has been exemplary and please accept a huge pat on the back from me
Just to let know that I receive my order this morning and considering I only ordered it yesterday I would say that is excellent service so thank you… Much Appreciated
Fantastic Customer Service as usual J
Thanks again for your great help - Shame all my suppliers are not as prompt as you! Ha
just let you know that i bought the bin and its perfect, thank you for the wonderful service,have a great day
I am very pleased to say that I received the label holders today and am very pleased with them abd their quick arrival
Thanks for supplying the 2-wheeled tipping barrow so rapidly and special thanks to Michelle for talking me through my problem in placing the order and also for getting the longer axle for me. This came the day after she phoned and fits perfectly.  
Just sending some feedback, products are great, price was fantastic and they arrived very promptly, thank you very much we shall be purchasing from you again
The Invoice was on my screen as I put the phone down. If delivery is as good as the customer service then I shall be impressed.
Thank you for your help with my first order with your company. Fast, professional, and pleasant.
Your customer service is excellent and I will happily recommend you to others.
Thanks for getting back to me so promptly and for arranging a replacement.
You will be pleased to hear the sack truck arrived today and it had packaging on the handles which protected them so they are not broken.I would like to thank you for    all your help during the problems and with customer service like yours we will be back to buy more equipment when needed.
May I just say what a pleasure it has been dealing with your company.  Via the web and on the telephone. Sadly, good customer service is rare these days and it good to know it is still out there in some places!
I wanted to say thank you very much for getting the boxes to me as you said you would  - they came first thing on Monday morning which has allowed me to do substantial packing before going away tomorrow. The boxes are perfect for what I need and I am a very happy customer!
Very pleased with our service and technical knowledge
John Walters
got very good customer service from Kelly as what i wanted was out of stock and she found something else suitable for me.
We have received the new whiteboard. Everything is fine, and I would like to thank you for the professional help you provided during this issue, thank you very much!
Excellent all round - thank you
I gave you an order on Monday morning which arrived first thing on Tuesday - Thank you - Wonderful service
Just a short note to thank Luke for his speedy response to my problem and arranging for replacement wheels to be sent. These have now been received and seem to be ok.
M Bennett
Thank you to Mark who answered the customer service line. He chased our order and it arrived just a day after speaking to him. Had to email because was very impressed and happy that the delivery was so swift thanks to Mark's persistence
K Elam
We received the goods yesterday and am delighted with them and the service you provided. Really appreciated your assistance.
R. Harris
I was impressed with the quick turnaround for the quotes that we worked on and your personal excellent customer service.
Just wanted to say a big THANK YOU for getting my orders sorted for me and getting them to the right address. I have lots off happy people up and down the county many thanks.
Just to let you know that the delivery was made today... in time to be taken to Devon tomorrow... thanks very much!  It's a great service to have someone to e-mail who actually sorts things out!
In respect of your service I can only compliment you on the speed of the initial personal response and the subsequent follow up as it shows that your company is keen to do business and takes a genuine interest in its customers.
Really happy with the product and the swift delivery.
Was very pleased with the prompt service.
T Wilson
The guy who delivered the workbench yesterday went out of his way to be really helpful and was fantastic. Things like that really make a difference.
K Holton
I am very impressed with the quality and service that I've received to date from ESE and hope to deal with you on future projects
J Parker
Thank you for your prompt attention and great service
G Macfalane
Very many thanks for your prompt and courteous service
S Ford
The shelving bays are perfect - Well engineered, easy to assemble and very robust - well done British manufacturing! Many thanks to you all, for your time and effort to put things right. Excellent product and great customer service to match. Many thanks to you all, for your time and effort to put things right. Excellent product and great customer service to match.
S Dixon
Thank you for sending my order so speedily! I was very impressed.
An excellent service and I shall be using ESE Direct in the future
D Austin
I must say how easy it was to order the items, hopefully we can do future business
J Parker
Received the item WELL before expected. Awesome cart and exactly what was needed
S Bankston
I decided to write today about something good for a change! We often get bogged down with complaints and this time I would like to write with praise. I cannot praise Gemma Eales enough for her help today. What a refreshing change to speak to someone who wants to and is able to help deal with an enquiry and get back to me with a solution. I thank you very much, you do it brilliantly!
N Hayward-Hughes
Brillant service! Delivered within 24 Hours
B King
Order received this morning, thanks a lot for your very prompt attention. By the way, the wine voucher is much appreciated!
S Matthews
A HUGE Thank you for such an amazing fast prompt service - your company rocks!!! I would like to let others know of your great products and efficient and fast service!
J Mortimer
Simple ordering process, kept aware of delivery status and delivered on time. Excellent.
Care UK
Easy payment, good communication and quick delivery.
Vale Protective Coatings Ltd
A very prompt and reliable service.
Pitmans LLP
An extremely helpful company. Friendly staff and nothing seems too much trouble.
Hunprenco Ltd
The service I recieved was exellent, and I would have no hesitation recommending ESE Direct to others both within my organisation and other organisations.
Newcastle University
10/10 fast efficient service, highly recommend.
P Ratcliff
Your service was excellent & I would be very happy to recommend your company to others.
T McGovern
Very helpful staff, when the product I had ordered was out of stock they informed me of the alternatives available one of which I chose. The alternative product was with me whithin 3 days or my order. Delighted with the service and quality of product.
The goods arrived promptly within the scheduled time and were of high standard of manufacture. We will definitely be buying goods from you again.
Axiom Displays Ltd
Superb service. Good price, fast delivery and a call to say them items had been dispatched. Invoicing and e-mail also prompt and accurate. A pleasure to do business with.
Hawk Associates
Have ordered these products from ESE previously. I must say you cant beat their service or their prices. They are extremely professional with email updates so you know exactly where your order is. 5* service and would never hesitate to order from them again.
W&S Recycling
As a first buyer of your product, it is difficult to appoint areas in which you can improve. I just have to say that you offer a variety of products for different sectors, your customer services were excellent, easy to deal and you were very prompt in delivery the product.
A Lima
Very easy to navigate website, found exactly what I needed and all the relevant information to hand. Delivery was quick and item exactly as described. I wouldn't hesitate in recommending ESE direct to anyone looking to purchase great quality goods at very competative prices. I had searched for ages looking for Insulated rubber matting for our electronucs working area, ESE did the width and length I needed, perfect!
Thor Labs Ltd
Perfect service. Arrived quickly. Lots of communication on delivery timing. A benchmark for most others.
N Fry
Prompt response to our online order, pleased with payment options & delivery service good. Good quality product and very pleased thanks!
Elite Tiling Limited
This is the first time I have used this company and would not hesitate to use them again. Service was straightforward and easy with no problems encountered.
Ridgeworth Contractors
Prompt delivery, item exactly as described. What more can you ask?
R Machen
Very clear website and fast reliable delivery. All round excellent service.
H Whitehead
Very impressed with quality of the product and value for money. Stepped in to provide instant help in arranging convenient delivery. Excellent on customer service.
G Hooker
The website was easy to use, my order was acknowledged promptly, delivery information followed quickly and my input about access difficulties was registered. The goods were as advertised and arrived carefully packed. All in all, an excellent service.
A Wells
Prompt delivery received in good condition – online purchase easy.
Interactive Consultancies
Fast and efficient. No problems.
D Hammond
Totally satisfied. Good customer support. Would recommend to others.
J Chapman
Smooth fast transaction would recommend.
W Kent
One of the items that was out of stock was replaced by a more expensive item at no extra cost. The delivery arrangements were more complicated because the delivery address was not my home address. The system that has been set up coped admirably and the delivery arrived in the morning slot on the day specified. Most pleasing and I will have no qualms in using ESE in the future.
G Golightly
The order was fulfilled prompty and all communication was relevant, keeping me updated on delivery times.
Paint Inspection Ltd
Great communications and fast delivery. Attention to detail and to customers requirements second to none.
P Mulhall
I was satisfied with the treatment I received. I found Hugo very helpful.
Cumberland Pencil Co
Called to confirm delivery date. Advised someone would phone me. They did within 5 minutes. Item was delivered two days earlier than expected. Product was exactly as described on the website and was good value.
Academy Insurance
Everyone I dealt with on this transaction were very good and efficient, answering my questions well and a credit to your company.
G Blanchard
Great service, quick delivery and kept informed of all order and delivery details.
Mitie TFM Ltd
Your staff have been very professional and I would just like to let you know that the goods have just arrived on an overnight delivery. Please pass on my thanks to your team.
Just to let you know we found the online ordering process straightforward, the product exactly as expected and the fact that our order was delivered as scheduled.
Lift Services Direct
A First Class service and a first class product thank you.
D Hopkins
From trawling the net we found yourselves to be value for money and decided to go ahead with the purchase, the purchase itself was easy to make and we navigated through your site with no problem. We received an email with order conformation and receipt very quickly and received the item in a timely manner, all in all seamless and would happily buy again.
Glasgow Pond Hotel
Thank you for doing such a good job at getting my order delivered to me last Friday on the day requested. I had the materials on time, the order was correct and well packaged. When I phoned in on the day of delivery you were even able to give me a more precise delivery time. Thank you. Keep up the good work.
Blue Curry
Great price. Faultless swift delivery. Highly recommend.
G Braithwaite
Service was excellent and delivery was prompt. Quality of goods is also of a very high standard. We will definitely be buying here again.
G Wrigglesworth
Excellent product, very good delivery.
R Crouch
Excellent budget product, delivery was really quick.
T Holland-Martin
Great item, quick delivery, thanks.
D Redfern
I have been extremely impressed by your company and the manner in which you deal with your customers. You have every right to feel proud of yourselves and the service your company offers.
J Ramsay
I was much impressed by my first usage of your service. The website was easy to navigate and the search function worked well. The speed of delivery was very good.
R Evans
Excellent product and service. High quality, best price on the Web! Many Thanks!
S Clunnie
Excellent product. Excellent prices. Great communication. Extremely happy with purchase. Would definitely use ESE Direct again.
K Clayton
I feel that one can tell the value of a company by how it reacts when things go wrong. By keeping me informed, letting me know who you were and what you were trying to do in order to get our delivery sorted I think you scored very highly. Very many thanks for your service.
S Wookey
Just to say we were very pleased with the whole operation, ordering, processing and delivery - very prompt and efficient and the product is excellent.
D Allen
I have nothing but praise for the service.
K Perou
The web site is easy to use and your service is second to none.
B Leader
I am delighted with the bench and glad that I didn't buy one of the cheaper ones for half the price, you simply get what you pay for.
R Cruz
I was very impressed with your ordering system and your after sales services is brilliant. I thought something had not been delivered and I contacted ESE and received a very quick reply with information on the delivery and I was able to locate my parcel at a neighbouring building. ESE staff are efficient and helpful and the products excellent. All in all a very good first experience and I will certainly be a returning customer.
A.C. Morrison Ltd
Quick efficient and reliable service. Excellent price.
Raytell Electrical Co Ltd
Just as described and just what I wanted, fast and efficient service.
Custom Electronic Design Ltd
The product was great, as always with your company. Will be happy to shop here again.
Sign Plus Ltd
A great product and excellent service.
V Swain
Very impressed with the whole service.
H Morris
Excellent product at a reasonable price. Although something went wrong with the delivery due to the courier's inaccuracy this was handled well by ESE and in a very friendly manner, making up for the earlier issue. The users of the product are absolutely delighted and find it an excellent improvement compared to the drain pipe to which they had to chain their bicycles before this rack got installed.
M Dominicus
This locker does exactly what it says. It's well made & perfect for storage of small quantity's of flammable liquids. Delivery was just as described. Can't fault the service I received.
Canopy Housing
Excellent product even better service, fast delivery, could not ask for any better. I would definitely recommend ESE Direct.
D Armitage
Excellent product. Great Sales and Delivery support.
S Labourne
Great product at a cheap price and fast delivery. Fantastic aftercare and technical advice. Highly recommended.
Crescent Halls Ltd
Excellent robust product and great delivery and customer service.
P Wilson
Excellent product, easy to assemble, good service.
Crytek UK Ltd
We were very pleased with the plastic chain and fittings we purchased from you, exactly what we wanted. Website was easy to navigate and delivery was second to none.
B Jones
The product and service were excellent.
J Moreton
Product is great, exactly as described, and arrived quickly. Also, I found all dealings with ESE Direct to be efficient & helpful. Thanks!
Globe Apartments
Finished to a good standard and the customer service was excellent!
The Storehouse Church
We were very pleased with the plastic chain and fittings we purchased from you, exactly what we wanted. Website was easy to navigate and delivery was second to none.
Boldvale Engineering Ltd
I am pleased to report that we have been very happy with all our dealings with your company from the web site through to the contact with the very helpful lady (I think her name was Glynis?) on the phone and I was delighted when the goods arrived before we were expecting them. Totally pleased and will recommend your company. Thank you very much.
St Peters Church
I was very happy with the service I received and will use your company again should we need to place any orders in the future.
Taylor Woodrow
Everything was fine thank you, delivery was spot on (ordered 1pm del. next morning!) Will definitely keep you on file should I need any further items. Thanks again.
Burgess Petcare
Everything fine and very happy with the order thanks.
No problems at all, speedy delivery and in perfect condition.
Police Mutual Assurance Society
I would definitely use you again and have no problem in recommending you.
Trent Control Systems
Everything was brilliant! Thank you.
Arla Foods
Every thing is fine, thanks for a good service.
Pronto Joinery
We received the product last week and it is exactly as ordered. Speedy delivery so very happy. Many thanks.
WS Industrial
Thanks very much the order arrived and everything was fine. The service was excellent.
Delivery made, no problems, first class.
Greenhous Telford
The cloakroom benches and coat hooks at Archdeacon School are so good - we want to order more!
BHM Architects London
Everything is fine and turned up much quicker than expected. I forgot to order the shelf supports though which I have done today so hopefully they will come through just as fast!
Homewood Interiors
It was an excellent experience throughout, thank you.
M Steer
Thank you so much for all your help with our order for the cloakroom stand - may I say what a pleasure it has been dealing with your company.
J Allan
I was given the reference numbers by a colleague who said to order from your website. Armed with this information, it was a quick and straightforward process. I only placed the order yesterday and the goods came today, so we couldn't ask for more really.
Christeyns Ltd
The goods were received in good order, thank you. Your service was very good, lead time quick and the Sales team helpful. Thank you.
Steelcase Solutions
I can confirm that we are very pleased with our purchase and are highly likely to consider you for future purchases.
Out of Eden
I was extremely delighted when it arrived the day after I had placed the order. Thank you.
The Rugby Football League
I have not heard anything from our Site, which can only be good news. This Site has also handed over to our Clients so they must be happy with the product.
Lovell Partnerships
Thanks very much received no problem and the sales staff very helpful.
Jaybee Tools & Fasteners
We are very pleased with the quality and the service in general. Thank you.
Care Principles
The delivery arrived on time and we have despatched it to our customer very good service.
Freemans Industrial Supplies
Bin delivered yesterday on schedule and delighted with it. Thanks again for a first class service.
Salt spreader delivered on a next day delivery service as promised very pleased with it and service received.
The truck has been received and already put to good use, just what we needed we will certainly be back.
Tiana Ltd
I received my order by the due date in good condition and very pleased with it and service received.
Kitsons Enviromental
They arrived this morning and everything was fine. Thanks again for a great service.
The Design Buro (Coventry) Ltd
Goods arrived today in good condition, all correct. Very pleased with the service.
Scene Productions
Everything went well and its getting well used, as we speak.
John Wainwright & Co
We received the unit in good working order - Thanks very much for such a speedy response.
Three Oceans Fish Co
We recently ordered some goods from you - these have proved popular and excellent quality.
Gayhurst School
I have been extremely impressed with the professional, efficient and friendly service received form Roderick, Stuart and Glynis.
Special Products Limited
Arrived successfully on the date specified by your sales team - we were delighted with the service given.
University of Glasgow Library
We are very pleased with the service your company has provided and would like to thank you for the efficient and professional way that you have dealt with our order and we will not hesitate to use your company as and when the need arises.
New Forest Ice Cream
All received correctly and when expected.  Sales team all very helpful and kept informed throughout.  Thanks for the good service.
Hospital of St John and Elizabeth
Your sales staff were extremely helpful to us as a charity. They gave a very high standard of service with very good response times to my enquiries, both by phone and email. Thank you very much.
Hitchin Christian Centre
The unit arrived on time and in good condition.
We were very pleased with the service you provide and will be shopping with you again if we need anything else. Thank you.
Amaali Stores
Delivery was quick and efficient. Thank you very much.
Rackham Construction
The equipment supplied by yourselves is of a standard that was expected and the delivery service was also good.
Hindle Cockburns Limited
The service I have had from your company was great! The order was easy to place and paperwork received easily. Goods arrived very quickly and are absolutely perfect for what we need. We had a cardboard (heavy duty) version which went out of shape very easily. I hasten to add, your shelving is so sturdy! Also your product seems pretty unique as I had a lot of searching on the internet before I found it!
CEAS - Government Dept
Thank you and your company for such a wonderful service.
The Share Centre - Bucks
The delivery was very prompt. Am very happy with the service and I would look to use you again for similar products. Many thanks.
We received our order promptly. I was very impressed with your service.
C S Malbrook Ltd
Everything was fine with the delivery and I was impressed with the speed of the delivery. I found the service provided very helpful and of a high standard. Thanks.
Avon & Somerset Constabulary
I found the process of ordering very "quick-and-easy" and the speed of delivery was excellent (better than expected).  This compares favourably with some of your competition who I had previously placed an order with for identical items, yet they couldn't even make payment arrangements nor provide an expected delivery date (something which should surely be the focus of an order!).
It all went well - friendly/efficient/knowledgeable.
I have been happy with the service provided from sales through to delivery and will most certainly consider your company for any future equipment requirements.
Food Design Ltd
The service that we received was perfect.
Creative Technology Ltd
Service very good from initial enquiry to speed of delivery of products. Many thanks.
I was very impressed with your company and will be using you again.
Greenvale Landscapes Ltd
Overall we are happy with the service provided and would have no hesitation in using ESE again.
RAF Innsworth
All received as ordered. Thanks very much.
Mitie Engineering Maintenance
Your customer service operator was exceedingly helpful, polite and courteous. Should we receive further enquiries for similar products your company will be the first that we call.
Index Business Supplies Limited
I am very impressed with your customer service and wish other suppliers would follow your example. I would have no hesitation in recommending you or using you again.
Grosvenor Technopole Investments
Received the order and delighted with the quick service.
HBOS Plc Business Services
Your company was very helpful and you responded very promptly to my enquiry, many thanks.
Pop Empires
Delivery and goods are both fine. Sales guy excellent.
Manuflex Limited
Your sales team and service were excellent - would recommend.
Smiths Bathroom & Plumbing Supplies Ltd
We ordered online and the goods were delivered very promptly.
Tyre-line Original Equipment Ltd
We have ordered 3 benches in total from you now and all have been received.  I found your staff helpful when I rang and your website easy to use.
With regards to the service provided we are very happy. The Anti Fatigue Matting is perfect for our needs. Your sales team was very helpful during the course of the order being placed. Thank you to you and all your sales team.
FFi Europe Ltd
The order arrived last week and is perfect.
Cambridgeshire County Council
Service was fine, goods received by deadline - Stuart was very helpful.
Jaycare Ltd
I found your web site easy to use and the speed of delivery was pleasantly surprising. Many thanks.
Salon One
Found ordering online really easy and very happy with the delivery time - will definitely order from you again.
BDS Solutions
We ordered the shelving online - this was clear and easy to do. We received an order acknowledgement and scheduled delivery by date the next day and the shelves arrived within that timeframe; suffice to say we would order again from you, and would also recommend you to any other potential customers.
Brother Finance (UK) Plc
Stackable pallet retainers were received last week, very happy with the delivery and found ordering online easy and straightforward will definitely consider you again for any future orders.
The Good Book Company
Received the dock bumpers last week as promised, goods are great and thought your service was excellent - have now got your catalogue and will ring you when I need to order something else.
XL Electrical Wholesale
I am sure we will be ordering some more in the near future. Delivery was great.
TDG European Chemicals Ltd
Thank you for the shelving, easy to erect and good service.
The Bamburgh Shop
Received the spreader, no complaints with service or delivery at all.
Kier Street Services
The salt spreader was delivered last week and has been put to good use this morning with the frosty weather! Will definitely use you for any future requirements.
East Norfolk Sixth Form College
Everything went fine with the benches and I appreciate the prompt turn around on the order.
Macun Limited
Everything is in order. Husband delighted hopefully will do business with you again.
Omagh Radiators
Yes we have received the goods ordered and are very pleased with the service.
Barnsley Council
We are happy with our containers and dividers and we have been happy with the help we have received.
Ransomes Jacobsen Ltd
We are very pleased with your service and, should occasion arise would be happy to place further orders with you.
Oliver Associates
I would like to say thank you very much for your service and particular thanks to Mark and Glynis who sorted out everything for me with no trouble at all.
C-Mac Micro Technology
Pallet Racking great all put together and up and working excellent.
Mig Anglia
Order was spot on! Will be ordering and recommending you again.
Prospect Mailing
I have been very impressed with your service and will definitely shop via your online ordering website again.
Bailcast Limited, Lancashire
All fine - excellent service from Mark as usual.
Norwich Union
Goods received ok, good turn around, brilliant goods exactly as described.
The Royal Bank of Scotland
All items have now been received and everything is absolutely super!
Eastern Aluminium Co Ltd
We have used companies like yourself before but have never had such good service so will definitely be using you again!
Anatom Ltd - Edinburgh
We received the goods ok and were even able to assemble without any problems then forwarded on to our customer - thanks a lot.
Norfolk Fasteners
Good product and excellent service.
Beaufort Lodge
Top quality trolleys, very impressed thank you.
The London Clinic
Very impressed, will certainly use you again.
Carl - Comm-Tech
We were very disappointed with the service provided by our existing supplier - you promised us delivery of goods required on time - they arrived early!!! We will definitely use you again.
UKGE Limited
I must admit that your service has been exceptional, in particular the help and efficiency I received from Stuart in Sales. It was this efficiency that made the order complete. I will have no hesitations in placing orders with you in the future.
Wellbank Lochans Ltd
Thank you for your very prompt service. We look forward to dealing with your company again when the need arises.
Meadows Care Home
I have been really impressed with quick service and speedy delivery. Great job!
Manor Golf Club - Kingstone
Your company as a whole is extremely efficient.
C. Black - London
The right product arrived at the right time and your sales guy was excellent!
Seriously Good Ideas Ltd - Surrey
The service from Stuart in Sales was excellent as usual!
Arc Euro Trade Ltd - Leicester
We received the shelving as promised, the fitters at the shop said how easy it was to assemble and how helpful and polite the delivery driver was. Please pass on my thanks to Stuart in Sales for his excellent service. I had asked another supplier closer to us to quote for the job but after a week still no reply yet. Stuart was emailed one day and he got the price back to me the next; excellent! Will definitely use you again.
Essential Trading Co-op Ltd - Bristol
Would not use anyone else!
C.P. Ltd
I have been very impressed with your service and will definitely shop via your online ordering website again.
B'cast Ltd, Lancashire
After waiting six weeks for delivery from another supplier, you sorted out my requirements in twenty minutes and I received the delivery in three days, I cant thank you enough.
N Baines, Leeds
We found your company on the internet, we thought we would give you a try and we must compliment you on your service, everyone we spoke to was polite and helpful and their knowledge of your products is excellent, we will certainly use you again.
Excel AMS
It is extremely pleasing to have such a quality of service. I can assure you that not all companies provide such a timely and useful response.
J. Davies
Thank you for helping us out with the delivery to our customer, your willingness to find a solution to sort the problem was greatly appreciated.
H. Cole, Birmingham
Brilliant customer service, even though we had a faulty impulse sealer the delivery was two days early and you still sorted out a replacement before the original anticipated delivery date, your response was excellent.
J Clark, Hartlepool
Excellent service, we would certainly use your company again for future requirements.
RB Ltd., Warwickshire
Delivery Information

Carriage / Delivery Information

Free Delivery - All orders above £45 (excluding VAT) qualify for Free UK mainland Delivery (excluding HS, KW, ZE, IV, AB, DD, PH, PA, GY, JE, IM, BT, Isle of Anglesey, Isle of Wight and Eire).
Oversized products requiring a crane or hiab offload may be charged for.

Orders below £45 excluding VAT will incur a £4.50 charge (automatically applied to your basket until carriage paid limit reached).

Delivery will be Monday to Friday 8.30am to 5.30pm to the GROUND FLOOR / KERBSIDE only (unless previously agreed in writing). We are unable to confirm exact delivery times, but we can usually confirm a day if you let us know in advance.

Saturday, Timed AM/PM or above Ground Floor deliveries are available at extra cost.

Estimated Delivery Times - Unlike many competitors the lead times displayed are usually 'worst case'. They are displayed in working days, and exclude weekends / bank holidays.
Obviously stock levels change daily, if you have a specific delivery requirement please contact us and we will do our best to help.

If delivery is urgent order ASAP and enter URGENT with specific details in Notes.

Remember - You or an authorised person Must Be Present to sign for delivery.
Failed attempts may result in a return delivery charge.
Requesting us to leave Goods without signature is entirely at your own risk.

Please check your delivered goods carefully, ESE Direct cannot accept claims for shortage or damage after goods have been signed for, UNLESS carrier’s note is marked as damaged and ESE is notified in writing within 24 hours of delivery. Please do not sign for any goods as "unexamined" or "unchecked" as carriers will not accept liability for any damage subsequently discovered.

Problems with Deliveries - No-one is perfect, unfortunately damages/shortages can happen.
If this is the case, please email [email protected] as soon as item received (if you can attach a photo this would really help speed things up) or call our Customer services team direct on 01603 598779 and we will deal with it as a priority.

As part of our commitment to the environment, we'd like to remind our customers that much of the packaging we use can be recycled. For more information about recycling, please visit the recycling room for consumer information on waste recycling.

Privacy Policy


ESE Direct together with any group companies (“we” “us” “our”) are committed to protecting and respecting your privacy. For the purposes of data protection legislation, we are the data controller and we will process your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 and national laws which relate to the processing of personal data. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.


2.1 We may collect and process personal data about you in the following circumstances:
2.1.1 when you complete forms on our website (“Site”). This includes your email address, name, contact telephone number, address, which is provided at the time of registering to use our Site, subscribing to our services, requesting further services;
2.1.2 whenever you provide information to us when reporting a problem with our Site, making a complaint, making an enquiry or contacting us for any other reason. If you contact us, we may keep a record of that correspondence;
2.1.3 details of your visits to our Site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise, and the resources that you access (see section 2.2.2 on Cookies below); and
2.1.4 whenever you disclose your information to us, or we collect information from you in any other way, through our Site.

2.2 We may also collect data in the following ways:
IP Address

2.2.1 We may collect information about your device, including where available your Internet Protocol address, for reasons of fraud protection. We may also collect information about your device’s operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.


2.2.2 Our Site uses cookies to distinguish you from other users of our Site. This helps us to provide you with a good experience when you browse our Site and also allows us to improve our Site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy

2.3 We may use your personal data for the legitimate interests of ESE Direct in order to:
2.3.1 provide you with information, or services that you requested from us;
2.3.2 allow you to participate in interactive features of our Site, when you choose to do so;
2.3.3 ensure that content from our Site is presented in the most effective manner for you and for your device;
2.3.4 improve our Site and services;
2.3.5 process and deal with any complaints or enquiries made by you; and
2.3.6 contact you for marketing purposes where you have signed up for these (see section 6 for further details).

Website Links

Our Site may, from time to time, contain links to and from the websites of third parties. Please note that if you follow a link to any of these websites, such websites will apply different terms to the collection and privacy of your personal data and we do not accept any responsibility or liability for these policies. Please check before you submit your information to these websites.


3.1 We will collect details such as your email address, name, contact telephone number, address, bank details when you order goods or services from us either via our Site, by email, by telephone (we may also record the conversation), if you complete an order/transaction form or send us a purchase order. We will use this information to process your order and comply with our contractual obligations.

3.2 In order to perform our contact with you, we may also need to share personal data with third parties such as payment providers, sub-contractors, suppliers, hauliers and postal service organisations to assist in the delivery of goods or services you have ordered;

3.3 We may also advertise your feedback on our website and marketing materials (subject to obtaining your prior consent where necessary);

3.4 We will retain your information as long as we require this to provide you with the goods or services ordered from us and for a period of 7 years afterwards. Where you have subscribed to receive marketing correspondence from us we will keep personal data 3 years from when you are provided with the opportunity to opt-out of receiving marketing correspondence from us.


We will collect details such as email address, name, contact telephone number, address, bank details in order to contact you about goods or services ordered with you and to place further orders. We will keep the personal data for 7 years further to being provided with the goods/services.


5.1 In addition to the uses described in sections 3-4 above, we may use Customer personal data for our legitimate interests in order to provide you with details about our goods, services, business updates and events which we think may be of interest.

5.2 You have the right to opt-out of receiving the information detailed in section 5.1 at any time. To opt-out of receiving such information you can:

5.2.1 tick the relevant box situated in the form on which we collect your information;

5.2.2 clicking the unsubscribe button contained in any such communication received; or

5.2.3 email us at [email protected] providing us with your name and contact details.


6.1 We may use information regarding past purchasing patterns and your type of business in order for us to tailor our marketing material to your specific behaviour and activities (eg such as your previous use of handling equipment). We use email monitoring services to monitor the emails which we send to users. In doing this we obtain information such as but not limited to:

  • Time of receipt
  • Time of opening
  • Device user opened with
  • Location it was opened in
  • Which parts of the email you interacted with.

6.2 We use systems that enable us to link your social media accounts to your account if registered with the same email address. This enables us to tailor our promotions and products as best as possible.

6.3 Where you have provided us with a mobile number we may market to you using SMS and Push notification interactions.

6.4 Our systems are set up to enable us to record your purchasing history with us and your market sector. We link this data to your account so that we can determine what offers or informational emails or mailings may be of interest to you.


7.1 In accordance with data protection legislation we are required to notify you of the legal basis upon which we process your personal data. We process your personal data for the following reasons:

7.1.1 for performance of a contract we enter into with you;
7.1.2 where necessary for compliance with a legal obligation we are subject to; and
7.1.3 for our legitimate interests (as described within this policy).


8.1 We may disclose your information to third parties for the following legitimate interests:
8.1.1 to staff members, suppliers, contractors and hauliers in order to facilitate the provision of goods or services to you;
8.1.2 to our affiliated entities to support internal administration;
8.1.3 IT software providers that host our website and store data on our behalf; and
8.1.4 to a prospective buyer of some or all of our business or assets, in which case data, including personal data will also be one of the transferred assets.
8.2 We may disclose personal data to the police, regulatory bodies, legal advisors or similar third parties where we are under a legal duty to disclose or share personal data in order to comply with any legal obligation, or in order to enforce or apply our website terms and conditions and other agreements; or to protect our rights, property, or safety of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

8.3 We will not sell or distribute personal data to other organisations without your approval.


9.1 We will not transfer your personal data outside the European Economic Area.


10.1 Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

10.2 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your information transmitted to our Site; any transmission is at your own risk.

10.3 Information you provide to us is shared on our secure servers. We have implemented appropriate physical, technical and organisational measures designed to secure your information against accidental loss and unauthorised access, use, alteration or disclosure. In addition, we limit access to personal data to those employees, agents, contractors and other third parties that have a legitimate business need for such access.


11.1 It is important that the personal data we hold about you is accurate and current. Please keep us informed if the personal data we hold about you changes.

11.2 Data protection legislation gives you the right to object to the processing of your personal data in certain circumstances or withdraw your consent to the processing of your personal data where this has been provided. You also have the right to access information held about you and for this to be provided in an intelligible form. If you would like a copy of some or all of your personal information, please send an email to [email protected] In certain circumstances we reserve the right to charge a reasonable fee to comply with your request.

11.3 You can also ask us to undertake the following:
11.3.1 update or amend your personal data if you feel this is inaccurate;
11.3.2 remove your personal data from our database entirely;
11.3.3 send you copies of your personal data in a commonly used format and transfer your information to another entity where you have supplied this to us, and we process this electronically with your consent or where necessary for the performance of a contract; or
11.3.4 restrict the use of your personal data.

11.4 We may request specific information from you to help us confirm your identity and your right to access, and to provide you with the personal data that we hold about you or make your requested changes. Data protection legislation may allow or require us to refuse to provide you with access to some or all the personal data that we hold about you or to comply with any requests made in accordance with your rights referred to above. If we cannot provide you with access to your personal data, or process any other request we receive, we will inform you of the reasons why, subject to any legal or regulatory restrictions.

11.5 Please send any requests relating to the above to our Data Lead at [email protected] specifying your name and the action you would like us to undertake.


Where you have provided your consent to the collection, processing and transfer of your personal data, you have the legal right to withdraw your consent under certain circumstances. To withdraw your consent, if applicable, please contact us at [email protected]


We reserve the right to update this privacy policy at any time, and any changes we make to our privacy policy will be posted on this page. We will notify you if there are any changes to this policy that materially affect how we collect, store or process your personal data. If we would like to use your previously collected personal data for different purposes than those we notified you about at the time of collection, we will provide you with notice and, where required by law, seek your consent, before using your personal data for a new or unrelated purpose. We may process your personal without your knowledge or consent where required by applicable law or regulation.


We have appointed a Data Lead to oversee compliance with this privacy policy. If you have any questions, comments or requests regarding this policy or how we use your personal data please contact our Data Lead at [email protected] This is in addition to your right to contact the Information Commissioners Office if you are unsatisfied with our response to any issues you raise at

Last updated:April 2018.

ESE use of Cookies explained

Cookies are tiny files that communicate between websites and your local computer; they are stored on your hard drive but do not hold personal information about you, such as your credit card details, your name or your address. They recognise the individual computer, tablet or mobile phone through a secure token, but not you.

ESE Direct Ltd ("We") use cookies to understand your customer journey through our website and to enable us to make the website easier, simpler and quicker for you to use, as well as to help us understand and resolve any technical errors. We also use them to deliver a more personalised customer service experience through carefully selected specialist third party suppliers.

We place the utmost importance upon our customer service provision and your security, to be able to make purchases on any website you would need to have cookies enabled on your Internet browser; you can, however still use the ESE Direct website ( to research product information without having cookies enabled.

ESE Direct Ltd like most companies have been using cookies since we set up our first online ordering website in 2000. In January of 2010 we moved to a higher security online platform and there has been no change to how we are use these cookies since then. However, there are now changes to European legislation that require a greater public understanding of how we use cookie data.
Instructions are given below if you do not wish to use cookies on the ESE Direct website, but please be aware that you will also be unable to make a purchase and enjoy the full user shopping experience that we have set out to provide.

ESE specific cookies used are:

ESE Direct Ltd own cookies

We have several cookies created by our technical team, namely session and referral cookies. These allow us to understand your customer journey.

Google Analytics

Cookies for analytics programmes allow us to see how customers use the ESE Direct website, where there are problems with its design and functionality, and where we can make the customer experience better still. These cookies do not trace personal information such as your name, but can track how often your computer visits a website, which pages your computer visited and in which order, and where you left the website. This type of information helps to make the website and our marketing more relevant to you; it never shows personally identifiable data and is not seen by anyone outside of ESE Direct Ltd, their affiliated companies or Google.


Infinity allows us to understand where our customers come from and what pages they are on when making telephone contact with us whilst on the website.

This allows ESE Direct to operate live chat on the site to provide an enhanced customer communication service and ask questions of our specialist teams.

How to manage your cookies in different browsers

To enable cookies

If you're not sure of the type and version of web browser you use to access the Internet:

For PCs: click on 'Help' at the top of your browser window and select the 'About' option

For Macs: with the browser window open, click on the Apple menu and select the 'About' option

How to check cookies are enabled for PCs

Google Chrome
  1. Click on 'Tools' at the top of your browser window and select Options
  2. Click the 'Under the Hood' tab, locate the 'Privacy' section, and select the 'Content settings' button
  3. Now select 'Allow local data to be set'
Microsoft Internet Explorer 6.0, 7.0, 8.0
  1. Click on 'Tools' at the top of your browser window and select 'Internet options' , then click on the 'Privacy' tab
  2. Ensure that your Privacy level is set to Medium or below, which will enable cookies in your browser
  3. Settings above Medium will disable cookies
Mozilla Firefox
  1. Click on 'Tools' at the top of your browser window and select Options
  2. Then select the Privacy icon
  3. Click on Cookies, then select 'allow sites to set cookies'
  1. Click on the Cog icon at the top of your browser window and select the 'Preferences' option
  2. Click on 'Security', check the option that says 'Block third-party and advertising cookies'
  3. Click 'Save'

How to check cookies are enabled for Macs

Microsoft Internet Explorer 5.0 on OSX
  1. Click on 'Explorer' at the top of your browser window and select 'Preferences' options
  2. Scroll down until you see 'Cookies' under Receiving Files
  3. Select the 'Never Ask' option
Safari on OSX
  1. Click on 'Safari' at the top of your browser window and select the 'Preferences' option
  2. Click on 'Security' then 'Accept cookies'
  3. Select the 'Only from site you navigate to'
ESE Direct Ltd, Wensum Works, 150 Northumberland Street,
Norwich, Norfolk, NR2 4EE
ESE Direct Sponsors Norfolk Wildlife Trust - Investor in Wildlife

Company Reg No: 1279230 - UK VAT No: 287 8262 10
Phone number: 0808 250 0780

ESE Direct are a Feefo Trusted Service Award Winner 2020 Secured by sage Pay, we accept VISA, Mastercard, Maestro, Paypal or payment via Proforma


*FREE UK mainland delivery on all orders above £45 Ex. VAT
(Excluding postcodes HS, KW, ZE, IV, AB, DD, PH, PA, GY, JE, IM, BT, Isle of Anglesey, Isle of Wight and Eire).

Eastern Storage Equipment Ltd was established in 1975 in Norwich, Norfolk, UK and was rebranded to ESE Direct in 2013.


All content, images and graphics, unless acknowledged separately, on this site are © copyright and may not be copied, modified or distributed in any form or via any medium without written consent of ESE Direct Ltd. E&OE.


© ESE Direct Ltd. / Eastern Storage Equipment Ltd. 2005 - 2021. All Rights Reserved. Calls may be recorded for quality and training purposes.