It is simple - We want you to be entirely happy, if you find the same product at a cheaper carriage inclusive price we will try to beat it.
Just send us the details / offer by email before we deliver the goods to you and providing it is a like for like product we will try to beat the price.
You really have nothing to lose by using ESE Direct.
We want you to be entirely happy with your purchases, if within 14 Days of delivery you decide the products are not suitable * please contact us (please do not return without contacting ESE first). Goods must be in a resale able condition and in their original packaging.
If you receive an item which is damaged or not in the condition you were expecting please contact us ASAP, this needs to be noted at time of the delivery and signed for as damaged with a call/email informing us within 24 hours of delivery.
Unfortunately business transactions will incur a 20% restocking charge and the goods will have to be returned at your expense, unused and wrapped securely in the original packaging.
Please be aware - Only products returned in 'as new condition' can be accepted and it may take up to 14 days for any refund to appear in your bank account.
* PLEASE NOTE: This Excludes Made-to-Order products which we are afraid cannot be returned, if in any doubt, please ask.
The Consumer Protection (Distance Selling) Regulations will also apply if you are purchasing for home use with delivery to your home address. Should you wish to cancel your order please complete and return our Cancellation form.
Damaged product? please contact us as soon as possible on 01603 598770 or email email@example.com
and we will get straight onto it. If you can send a picture of the
damage as well it would be really helpful and speed up the process.
Please do not report damage using any online feedback systems as it can take up to 4 working days for us to receive this feedback, which prevents us from dealing with your issue promptly.
All products carry a minimum 12 month Warranty, some have up to 10 year Warranties.
At the end of the day we will always do what we can to help, even outside of warranty periods, but sometimes we are restricted by the requirements of the factories as to exactly what we can offer. If you need any help please do not hesitate to contact us.
ESE Direct Limited (the “Company" / “We” / “Us” / “Our”) is fully committed to providing all customers with the best customer service, quality products and lowest prices, because "we want you to want to buy from us again and again".
Note: Supplemental Conditions apply if Supply &Installation Services required, please ask for full details.
We use an independent product and service review system which is growing by the day, but we also get a great many comments and emails sent to us with feedback, this is just a selection of what we have received recently.
If you have any queries or would like any further information please do not hesitate to contact us.
Free Delivery - All orders above £45 (excluding VAT) qualify for Free UK mainland Delivery (excluding HS, KW, ZE, IV, AB, DD, PH, PA, GY, JE, IM, BT, Isle of Anglesey, Isle of Wight and Eire).
Oversized products requiring a crane or hiab offload may be charged for.
Orders below £45 will incur a £4.50 charge (automatically applied to your basket until carriage paid limit reached).
Delivery will be Monday to Friday 8.30am to 5.30pm to the GROUND FLOOR / KERBSIDE only (unless previously agreed in writing). We are unable to confirm exact delivery times, but we can usually confirm a day if you let us know in advance.
Saturday, Timed AM/PM or above Ground Floor deliveries are available at extra cost.
Estimated Delivery Times - Unlike many competitors the lead times displayed are usually 'worst case'. They are displayed in working days, and exclude weekends / bank holidays.
Obviously stock levels change daily, if you have a specific delivery requirement please contact us and we will do our best to help.
If delivery is urgent order ASAP and enter URGENT with specific details in Notes.
Remember - You or an authorised person Must Be Present to sign for delivery.
Failed attempts may result in a return delivery charge.
Requesting us to leave Goods without signature is entirely at your own risk.
ESE Direct cannot accept claims for shortage or damage after goods have been signed for, UNLESS carrier’s note is marked as damaged or signed "unexamined" and ESE is notified in writing within 24 hours of delivery.
Problems with Deliveries - No-one is perfect, unfortunately damages/shortages can happen.
If this is the case, please email firstname.lastname@example.org as soon as item received (if you can attach a photo this would really help speed things up) or call our Customer services team direct on 01603 598779 and we will deal with it as a priority.
To enable an efficient order transaction to take place, the provision of your name, addresses and other relevant details are required.
At all times the security and integrity of your personal / business information is of the utmost importance to us and we are registered with the ICO (data protection service) - Z8998414
We use the latest EV SSL security certification for online transactions and to ensure your payment information is secure the widely used SagePay payment processing system is our preferred choice (although we also offer Paypal etc).
We have the latest hardware firewalls in front of our super fast web servers, our internal office servers are fully protected and monitored, our offices have HD CCTV inside and out and a linked Security alarm system. In fact we believe we have implemented some of the most extensive security measures possible to ensure all your personal data (and our own) is stored and used securely.
Our primary trading names are ESE Direct - ESE Projects - ESE Cloakrooms
You can rest assured that any personal information you provide us will remain secure and confidential.
If you are in any doubt please contact us.
ESE Direct Ltd, Wensum Works, 150 Northumberland Street, Norwich, Norfolk, NR2 4EE
Company Reg No: 1279230 - UK VAT No: 287 8262 10
Phone number: 0808 250 0780
*FREE UK mainland delivery on all orders above £45 Ex. VAT
(Excluding postcodes HS, KW, ZE, IV, AB, DD, PH, PA, GY, JE, IM, BT, Isle of Anglesey, Isle of Wight and Eire).