ESE Direct Delivery Information

Delivery Information

Carriage / Delivery Information

Free Delivery - All orders above £45 (excluding VAT) qualify for Free UK mainland Delivery (excluding HS, KW, ZE, IV, AB, DD, PH, PA, GY, JE, IM, BT, Isle of Anglesey, Isle of Wight and Eire).
Oversized products requiring a crane or hiab offload may be charged for.

Orders below £45 excluding VAT will incur a £4.50 charge (automatically applied to your basket until carriage paid limit reached).

Delivery will be Monday to Friday 8.30am to 5.30pm to the GROUND FLOOR / KERBSIDE only (unless previously agreed in writing). We are unable to confirm exact delivery times, but we can usually confirm a day if you let us know in advance.

Saturday, Timed AM/PM or above Ground Floor deliveries are available at extra cost.

Estimated Delivery Times - Unlike many competitors the lead times displayed are usually 'worst case'. They are displayed in working days, and exclude weekends / bank holidays.
Obviously stock levels change daily, if you have a specific delivery requirement please contact us and we will do our best to help.

If delivery is urgent order ASAP and enter URGENT with specific details in Notes.

Remember - You or an authorised person Must Be Present to sign for delivery.
Failed attempts may result in a return delivery charge.
Requesting us to leave Goods without signature is entirely at your own risk.

Please check your delivered goods carefully, ESE Direct cannot accept claims for shortage or damage after goods have been signed for, UNLESS carrier’s note is marked as damaged and ESE is notified in writing within 24 hours of delivery. Please do not sign for any goods as "unexamined" or "unchecked" as carriers will not accept liability for any damage subsequently discovered.

Problems with Deliveries - No-one is perfect, unfortunately damages/shortages can happen.
If this is the case, please email [email protected] as soon as item received (if you can attach a photo this would really help speed things up) or call our Customer services team direct on 01603 598779 and we will deal with it as a priority.

As part of our commitment to the environment, we'd like to remind our customers that much of the packaging we use can be recycled. For more information about recycling, please visit the recycling room for consumer information on waste recycling.

ESE Direct Ltd, Wensum Works, 150 Northumberland Street,
Norwich, Norfolk, NR2 4EE
ESE Direct Sponsors Norfolk Wildlife Trust - Investor in Wildlife

Company Reg No: 1279230 - UK VAT No: 287 8262 10
Phone number: 0808 250 0780

ESE Direct are a Feefo Platinum Trusted Service Award Winner 2021 Secured by sage Pay, we accept VISA, Mastercard, Maestro, Paypal or payment via Proforma


*FREE UK mainland delivery on all orders above £45 Ex. VAT
(Excluding postcodes HS, KW, ZE, IV, AB, DD, PH, PA, GY, JE, IM, BT, Isle of Anglesey, Isle of Wight and Eire).

Eastern Storage Equipment Ltd was established in 1975 in Norwich, Norfolk, UK and was rebranded to ESE Direct in 2013.


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